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Product tour

See exactly how CallPulse coaches every call

A concrete walkthrough — no jargon, no vaporware. Here’s what happens from the moment a call ends to the moment your rep sees feedback.

01

Connect your sources

Dialpad, RingCentral, Aircall, Zoom Phone, Five9, Talkdesk. Zoom, Google Meet, Microsoft Teams. Upload files via drag & drop. OAuth apps so no passwords leave your IT team.

  • 28+ integrations, no middleware
  • PII redaction on upload
  • Per-employee tracking toggle
02

Automatic transcription + speaker ID

Every call diarized by speaker. High-accuracy streaming transcription with language auto-detect. Transcripts searchable in seconds.

  • Speaker identification
  • Punctuated, cleaned transcripts
  • Full-text search across calls
03

Scoring profiles that match your motion

Start from a template (MEDDIC, SPICED, custom), then tune each criterion and weight. Multiple profiles per team — SDR vs AE vs CSM.

  • Templates + custom criteria
  • Per-team profiles
  • Versioned scoring history
04

Missed-question detection

Configure the questions your top reps ask. We flag exactly which ones were missed on which calls, and whether the prospect offered the info anyway.

  • Question library per team
  • Missed vs answered reports
  • Trend by rep and by week
05

Winning talk tracks

We surface phrases, openings, and objection handlers that correlate with higher scores. Then nudge the rest of the team to try them.

  • Phrase mining per stage
  • Objection-handling library
  • Rep benchmark comparisons
06

Coaching tips delivered to reps

After every call, reps get 2–3 specific, actionable tips in their dashboard and via email. No more quarterly coaching roulette.

  • Specific, not generic
  • Sent within minutes
  • Respects rep quiet hours

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